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For troubleshooting, send the smallest amount of information needed: extension version, what you clicked, what happened and a screenshot with private content hidden.
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What to include in a bug report
- WA Contact Exporter Pro version.
- Whether the issue happens in Instant Sync, Deep Scan, Group Export, Saved Clients or licensing.
- The exact step where the result becomes wrong.
- A short screen recording if navigation is involved.
- Scanner diagnostics JSON when the extension provides it.
Privacy tip: hide message text, personal names, email addresses, business documents and sensitive account information before sending a screenshot or recording. We normally need the interface state, not the conversation content.
