Privacy Policy

1. Scope and operator

This Privacy Policy applies to WhatsApp Contact Extractor Pro, its product pages at wa.chat-exporter-pro.com, licensing, purchases and customer support operated by BD-Software Limited.

It explains what information is accessed, why it is used, where it is stored, when it may leave your device, and how you can control it.

2. Information accessed from WhatsApp Web

The extension operates on WhatsApp Web when the user is signed in to their own WhatsApp account and uses a supported extension feature.

Depending on the feature used, the extension may access and process information displayed within WhatsApp Web, including:

• WhatsApp contact names;
• WhatsApp phone numbers;
• chat names or titles;
• chat identifiers required to locate or reopen a conversation;
• WhatsApp group names;
• group member names;
• group member phone numbers when available;
• contact information displayed by WhatsApp Web;
• and limited page information necessary to identify the currently selected WhatsApp conversation.

This information is accessed only to provide user-facing features such as contact synchronization, contact extraction, Deep Scan, group member export, saved-client management, reopening saved chats, client selection and related extension functions.

The extension does not require the WhatsApp Business API.

The extension does not obtain the user's WhatsApp password or WhatsApp authentication credentials.

3. How contact and group information is used

• Display and synchronize contacts visible in your WhatsApp Web account.
• Resolve available contact names and phone numbers through Deep Scan.
• Read available group names and member details for user-requested group export.
• Export selected contacts or available group members to XLSX or CSV.
• Save and organize contacts, add notes and reopen saved conversations.

Access is limited to information available to your signed-in account; the extension does not provide access to hidden or inaccessible group member details.

4. Saved contacts and notes

Saved records may include names, phone numbers, chat identifiers and notes entered by you. These records are used to organize contacts, reopen chats and produce requested exports.

5. Local storage and scan progress

Contact scan results, group member results, saved contacts, notes, settings, scan progress, temporary resolution data, caches and license status may be stored using Chrome extension storage or other browser storage mechanisms.

Storing or processing these records locally does not automatically upload them to our servers.

6. Exports, backup and restore

When you use a supported export or backup feature, the extension may create XLSX, CSV or JSON files containing selected contacts, group members, saved records, notes or settings. A supported restore operation reads the file you select to restore local data.

Exports and backups are not automatically uploaded to our servers. You control where downloaded files are kept and whom you share them with.

7. License and activation information

Paid features require license validation.

When a user enters or activates a license, the extension may communicate with our licensing service.

Information processed for licensing may include:

• license key;
• product identifier;
• license status;
• activation status;
• installation or device identifier used for licensing;
• activation date;
• and limited technical information necessary to validate the license.

Licensing information is used to:

• verify purchased access;
• activate Pro functionality;
• enforce applicable activation or device limits;
• prevent unauthorized use;
• diagnose activation problems;
• and provide license-related customer support.

WhatsApp contact lists, group member lists, saved contacts and private notes are not required for ordinary license validation.

8. Purchase and payment information

Purchases may be processed through Paddle or another payment provider made available to the user.

Payment providers process payment credentials according to their own privacy policies and security requirements.

We do not receive or store the user's full credit-card number or full payment card details.

After a payment or purchase event, we may receive information necessary to fulfill and manage the purchase, including:

• transaction ID;
• customer ID;
• purchaser email address;
• product purchased;
• transaction amount;
• currency;
• payment status;
• refund status;
• and related licensing information.

This information may be used for:

• license provisioning;
• license delivery;
• payment verification;
• customer support;
• accounting;
• fraud prevention;
• refund processing;
• and maintaining business transaction records.

9. Website analytics

Our public website uses Google Analytics 4.

Website analytics may process information such as:

• pages viewed;
• website interactions;
• approximate geographic region;
• browser information;
• device information;
• referral source;
• and related website analytics information.

We use website analytics to understand website performance, identify technical problems and improve website content and usability.

Google Analytics on our website is not intended to receive WhatsApp contact lists, saved-contact databases, group member lists or other locally stored extension records.

Google Analytics may use cookies or similar browser identifiers to measure website visits. You can manage cookies in your browser and use Google’s Analytics opt-out browser add-on. See Google’s Privacy Policy for its data practices.

10. Customer support information

If a user contacts us for support, we receive the information voluntarily provided by that user.

Support information may include:

• name;
• email address;
• license information;
• transaction information;
• screenshots;
• screen recordings;
• diagnostic information;
• error messages;
• and descriptions of technical problems.

Users should avoid sending confidential WhatsApp conversations, complete contact databases, payment credentials or other unnecessary sensitive information.

Where possible, users should redact private or sensitive information before sending screenshots or diagnostic materials.

11. Data sharing and disclosure

We do not sell WhatsApp contact data, group member information, saved contact records or other extension data.

We do not share WhatsApp contact lists, group-member lists, saved-contact records with advertising companies or data brokers.

Information may be disclosed or processed by another service only in limited circumstances, including:

• payment providers when necessary to process, verify, refund or administer a purchase;
• hosting or infrastructure providers when necessary to operate our website, licensing or related product services;
• licensing services when necessary to validate or manage a software license;
• Google Analytics for analytics relating to the public website;
• customer-support services when the user voluntarily requests support;
• when required by applicable law, regulation, court order or legal process;
• or when reasonably necessary to protect the security, integrity or legal rights of our users, products or business.

Service providers receive only the information reasonably necessary for the service they provide.

12. Data we do not sell or use for advertising

We do not sell personal data processed through the extension.

We do not use WhatsApp contact information, saved contact data or group member information for targeted advertising.

We do not use this information to build advertising profiles.

We do not use extension data for creditworthiness assessments, lending decisions or insurance decisions.

13. Data retention

Data stored locally by the extension generally remains in the user's browser until:

• the user deletes the relevant record;
• browser storage is cleared;
• data is replaced through a restore operation;
• the extension is removed;
• or the browser otherwise removes extension storage.

Licensing, transaction, purchase and support records may be retained for as long as reasonably necessary to:

• provide purchased services;
• maintain license records;
• provide customer support;
• prevent fraud or abuse;
• maintain accounting records;
• process refunds or disputes;
• resolve technical or legal issues;
• and comply with applicable legal obligations.

Information no longer reasonably required for these purposes may be deleted, anonymized or retained only where required by law or legitimate business recordkeeping requirements.

14. User control and deletion

Users control the business information they save inside the extension.

Depending on the available extension feature, users may delete or replace:

• saved clients;
• notes;
• and related locally stored extension information.

Users may also remove locally stored extension information by clearing extension storage or uninstalling the extension.

Uninstalling the extension may permanently remove locally stored information that has not been backed up.

Users may contact us regarding licensing, transaction or support information held by our services.

Uninstalling the extension or clearing browser storage does not delete files already downloaded to your device, copies shared with others, or purchase and support records held by external services. Delete those files separately or contact the relevant service. We cannot remotely remove records stored only in your browser.

15. Data security

We use reasonable technical and organizational measures intended to protect information handled by our services.

External communications with our website, licensing and payment-related services use secure web connections where applicable.

However, no browser extension, electronic storage system or internet transmission method can be guaranteed to be completely secure.

Users are responsible for protecting their browser profile, computer, downloaded files, backups and exported contact lists.

16. Chrome Web Store User Data Policy and Limited Use

Our use and transfer of information received from Chrome APIs complies with the Chrome Web Store User Data Policy, including its Limited Use requirements.

Information accessed through Chrome extension permissions is used only to provide or improve user-facing functionality of WhatsApp Contact Extractor Pro.

We do not use information obtained through Chrome extension permissions for targeted advertising.

We do not sell information obtained through Chrome extension permissions.

We do not use such information for determining creditworthiness or for purposes unrelated to the user-facing functionality of the extension.

17. Browser permissions

The extension may request Chrome permissions necessary to provide its features.

Depending on the extension version, these may include permissions used to:

• interact with the active WhatsApp Web tab when requested by the user;
• store extension settings and locally saved records;
• perform scheduled local extension tasks;
• download files generated by the extension;
• and communicate with permitted websites or licensing services required by the product.

Permissions are used only for functionality described by the extension and this Privacy Policy.

18. Third-party services

Our extension or website may interact with or link to third-party services, including:

• WhatsApp Web;
• Google Chrome and the Chrome Web Store;
• Paddle;
• Google Analytics;
• YouTube;
• and other services explicitly selected or opened by the user.

These third-party services operate under their own privacy policies and terms.

We do not control the independent privacy practices of those services.

Relevant provider notices include Paddle’s Privacy Policy and WhatsApp’s Privacy Policy. Support opened through WhatsApp or Messenger is also subject to the chosen provider’s privacy practices.

19. User responsibility and authorized use

Users must use the extension only with WhatsApp accounts, chats, contacts, groups and saved records they are authorized to access and process.

Users are responsible for complying with applicable:

• privacy laws;
• data-protection laws;
• communications laws;
• employment or business confidentiality requirements;
• contractual obligations;
• and platform rules.

Users are also responsible for the lawful use, storage and sharing of data they export from the extension.

20. Children

WhatsApp Contact Extractor Pro is designed as a business and productivity utility.

It is not directed to children.

21. International users

The extension and website may be used by users in multiple countries.

Users are responsible for ensuring that their use of contact information, client records and exported data complies with applicable laws in their jurisdiction.

22. Changes to this Privacy Policy

We may update this Privacy Policy when:

• extension features change;
• data practices change;
• payment or licensing systems change;
• service providers change;
• Chrome Web Store requirements change;
• or applicable legal requirements change.

When material changes are published, the effective date at the top of this page will be updated.

23. Contact information

For privacy, licensing or support questions, contact:

Email: support@chat-exporter-pro.com

Operator: BD-Software Limited

Website: wa.chat-exporter-pro.com